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Queed - Global News Network > Technology > Innovation > Not Software Alone: Fiserv Bets on Human Capital for Bank Transitions
BusinessInnovationTechnology

Not Software Alone: Fiserv Bets on Human Capital for Bank Transitions

Queed Reporter
Last updated: September 28, 2025 6:17 am
Queed Reporter 2 weeks ago
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In a move signaling its deeper push into the core of financial services transformation, Fiserv has formally absorbed a boutique fintech consultancy based in Lake Mary, Florida. Though the financial terms remain undisclosed, what is clear is the intent: precision support for regional banks and credit unions navigating complex technological shifts.

Roughly 70 professionals from the consulting firm are now joining Fiserv’s Financial Solutions unit, a division tasked with orchestrating the digital backbone of hundreds of institutions across the U.S. These reinforcements are expected to bolster the company’s capacity to support platform migrations, core banking upgrades, customer service workflows, and other mission-critical implementations.

The firm’s founder, who previously held a leadership role in Fiserv’s engineering division until the mid-2000s, expressed enthusiasm about the reunion. His firm, now celebrating 15 years in operation, had long served as a preferred partner for Fiserv, having collaborated on numerous deployments over the past decade.

This acquisition reflects a broader trend in fintech infrastructure: as platforms mature, the value proposition shifts from just software to embedded expertise. According to internal sources, the new team will report to the president of Fiserv’s account processing arm, ensuring tight alignment between product and service delivery.

Industry analysts suggest this consolidation of consulting talent into the mothership of one of America’s leading processors could accelerate timelines and lower friction for smaller institutions that lack in-house change management expertise. Banks and credit unions are increasingly caught in the tension between aging systems and evolving customer expectations, with many unable to fund large-scale transformation projects on their own.

With this strategic move, Fiserv is sending a clear message to the market: the future of fintech isn’t just platform-driven—it’s partnership-powered.

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